Home Depot is the go-to shopping destination for various products, from power tools to kitchen appliances. While customers can find multiple budget buys on Home Depot, not all purchases lead to happy/satisfied customers.
Let’s explore 12 Home Depot items that have received major customer complaints.
Flooring Items
If you like spending money on flooring items like carpets, rugs, planks, etc., you must avoid buying them from Home Depot. Previous customers have shared numerous terrible experiences they’ve encountered with Home Depot’s flooring products. One customer complained about receiving planks with warping, wavy appearance, cupping, etc. Another reported receiving a defective rug worth over $3000. There are over 500 customer reviews about Home Depot’s flooring products, 88% of which are 1-star and negative.
Bathroom Installations
Home Depot provides a wide range of bathroom essentials like faucets and taps, showerheads, etc., but you should think twice before buying them. While Home Depot has various negative reviews for its product quality, some highlight the low-quality bathroom essentials sold by the brand. A customer reported that one of the faucets purchased was rusted shut, and customer support didn’t provide satisfactory assistance.
Window Installations
Many individuals shop at Home Depot because they also provide installation services for most of their products. However, if you’re planning to buy new windows and installation services from Home Depot, you may reconsider your decision.
According to previous customers, the window installation services are terrible. One customer reported incorrect window installation by a Home Depot-recommended contractor. Besides faulty installation, their contractor was accused of stealing bricks from window demolition and blocking access to the existing dry vent.
Washer & Dryer and Freezer
Customers have shared several negative experiences about their purchase of major consumer appliances from Home Depot, like GE washer and dryer, freezer, GE stackable washer dryer, etc. Some customers reported that their purchased machine starts on their own, doesn’t work as intended, has leakage problems after every usage, and more.
There are 1,500+ reviews of Home Depot products and services, 93% of which are 1-star. So, be cautious while purchasing major appliances from Home Depot or look for reliable retail brands.
Water Heater
Home Depot provides different types of water heaters, such as electric, gas, tankless water heaters, etc. While the variety attracts many customers, purchases often lead to unhappy customers.
According to customer reviews, a water heater received from Home Depot was damaged right out of the box. Installers from Home Depot caused more damage to their surrounding wall and existing pan during installation.
Kitchen Cabinets
Whether you want RTA cabinets or semi-custom kitchen cabinets to upgrade your kitchen cabinetry, you can easily find them at Home Depot. Their collection is vast and covers every type of cabinet, such as shaker, base, pantry, wall, replacement cabinet doors, etc. Despite such massive variety, Home Depot failed to have happy customers. A Home Depot customer shared their experience of receiving damaged cabinets on delivery. Broken frames, smashed pieces, major dents, and scratches were noticed in the newly delivered kitchen cabinets.
Washing Machines
Home Depot has one of the largest washing machine collections, with the latest products from top brands like LG, GE Appliances, Samsung, Whirlpool, and more. While the range of options and reasonable prices can be tempting, previous customers share their honest horror stories to warn others. The washing machine delivered to a customer had a forklift gouge on the side and visible dents in the front panel. The customer asked people to thoroughly inspect the products before signing any delivery document for their safety.
Lawn Mowing Machines
Since lawn mowing machines are expensive, many people turn to known retail brands like Home Depot to make purchases. However, the brand repeatedly failed customers. Several customer complaints for this product category reveal how cheated they feel with their purchase. One customer received a lawn mowing machine worth $4k with a missing latch to hold the battery lid down. It always got in the way, making it challenging to use the product efficiently. Others reported their lawnmowers stopped working after a few months of purchase.
Bosch Dishwasher
Bosch is a reputed brand known for manufacturing premium-quality home appliances. Yet, the Bosch dishwashers purchased from Home Depot received several customer complaints. Some customers revealed how their purchased Bosch dishwasher came defective. Home Depot’s refusal to exchange the faulty product worsened the situation.
Gazebo
You can find gazebos of varying sizes in Home Depot. From wooden gazebos to screened gazebos- they have everything. While their range of designs, pricing, and features can tempt you to buy one, Home Depot’s previous customers warn others through their terrible experience. The faulty gazebo was delivered to a customer with one panel on the roof broken. Customer support wasn’t helpful enough to facilitate quick replacement, leaving the customer with an unusable gazebo.
Panel Door
One of the biggest challenges with buying panel doors at Home Depot is that you may not always get the right order. There were reported instances where verified Home Depot customers received the wrong door after waiting for weeks. To make the situation worse, Home Depot refused a refund until the vendor picked up the wrong order, which may take as long as the vendor wanted.
Ovens
Ovens are one of the most popular sold items at Home Depot. Whether you’re looking for smart wall ovens or double oven gas ranges, you can find a wide variety at Home Depot. While the initial product delivery of ovens doesn’t receive many complaints, some customers report oven glasses shattering within a year of usage. It often happens when the product delivered is of subpar quality or has some manufacturing defects.
American Grocery Stores That Sell Better Pizza Than Takeout
While pizza chains have dominated the market for years, a surprising trend has emerged recently: grocery stores are stepping up their pizza game. From gourmet toppings to fresh ingredients, these unexpected culinary destinations now offer pizza that rivals traditional pizzerias. Let’s dive into the world of grocery store pizza and discover why it’s becoming a must-try. Read more.
